Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems Access the folder Resiliency\DisabledItems and delete all keys present in the DisabledItems folder, e.g.Go to the desired Office application Outlook/Word/PowerPoint.16.0 - Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 Expand Computer\HKEY_CURRENT_USER\Software\Microsoft\Office.If the above steps did not resolve the issue please try the following steps: After the above steps, open the affected Office Application to se if the Templafy add-in now loads.LoadBehavior must be set to 3 (Load at startup) if it isn't ready.Expand HKEY_CURRENT_USER and navigate to (change " Outlook" depending on Office application:Ĭomputer\HKEY_CURRENT_USER\Software\Microsoft\Office\ Outlook\Addins\įor the Templafy Slideproof add-in navigate to:Ĭomputer\HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\.While Office applications are closed, open Windows Registry Editor.Check Templafy Office add-in logs and/or check for error messages in Windows Event viewer:Ĭheck if load behavior is set to Load at startup.Path: Outlook/Word/PowerPoint/Excel > File > Options > Add-ins > Disabled Items > GO. If so, select it and hit Enable to see if the add-in now appears in the application. If the add-in is not in the list, go to 'disabled Items' as shown below to see if Templafy is listed there.A runtime error occurred during the loading of the COM add-in'. The most common message, indicating a problem, would be 'Not loaded.If the add-in is working correctly, it will display 'Load at Startup'. If the add-in is enabled as below, toggle the checkbox to see if there is an error message in the bottom of the dialogue box where it says 'Load Behavior'. Path: Excel > File > Options > Add-ins > select COM Add-ins from the Manage list > Go Look for Templafy Add-in Path: Outlook/Word/PowerPoint > File > Options > Add-ins > Com Add-ins > GO Check if load behavior is set to Load at startupĬheck if Templafy add-ins are enabled in an Office application.If the add-in is not enabled, please do so by clicking on the checkbox.
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